Keeping skilled talent is integral to revenue cycle success. Consider this approach to checking-in on your team.
What is a key strategy that's helping you with revenue cycle staff retention?
Larry Blythe: “We are working on improving our routine rounding with our staff, making it more personable and objective. Often, items asked during rounding are from a standard set of questions, so we're doing away with standard questions and making those more personalized and objective. Also, we’re focusing on some personal questions: ‘How are things with your family? How are things outside of work? Are you finding work-life balance?’ And then also using that time to speak to any operational challenges as well as any performance issues or concerns, so that you're creating a safe space for the employee to share. And during this time frame, you also are opening the door for performance conversations in a way that allows the employee to not be surprised during annual evaluations.”
